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DATRACTION Privacy Policy

The Privacy policy was last updated on: 06.12.2023

This Privacy Policy describes how Datraction collects and uses the information, which may include personal data, you provide on our website: https://datraction.com/

(‘Site’).

This Privacy Policy applies to owners, employees, representatives or other individuals acting on behalf of party to which Datraction provides the Services.

We act in compliance with General Data Protection Regulation of April 27th, 2016 (GDPR) requirements and other legal provisions for data protection. We take care of the security and privacy of your personal data. “Personal data” refers to any information relating to an identifiable individual or their personal identity. Below you’ll find all necessary information to make educated decisions about how you want us to process your personal data.

Consent

In subscribing or filling in a contact form on our Site, you agree and accept that we may gather, process, store and/or use the submitted personal data under the rules set forth below.
By giving your consent to us, you retain the right to have your personal data rectified and/or to be erased.


Data Collection


On our Site we may request you to provide the following information, some of which may be personal data:

Contact details:
We collect your contact information such as first name and last name, business email address, job workplace and position, telephone number, Linkedin page link.

Financial information:
We collect data necessary for payment, including for invoicing purposes, such as your billing details.

Other:
When communicating with Datraction, Datraction collects and processes written communications: email and live chat sessions, for improving its Services and quality control, which includes the usage of the collected communications for the handling of claims and fraud detection purposes. Collected communications are kept for a limited amount of time and automatically deleted, unless Datraction has a legitimate interest to keep such communications for a longer period, including for fraud investigation and legal purposes.


Data processing purposes

We use the information you provide, some of which may be personal data, for the following purposes:

    • A.
      Providing our Services: We use the information, which may include personal data, to provide our Services, facilitate their performance, improve the Services and Site’s content.
    • B.
      Analyze the use of Services: We use the information, which may include personal data, to analyze the volume and history of your use of our site or Services.
    • C.
      Marketing/Sales Communications: We work hard to find and introduce new people to our product as well as improve the quality of our website. We want to communicate clearly and directly with everyone who visits. To do this we need data. However, we practice privacy by design, privacy by default and data minimization so we’ll take the smallest amount of data we can while still providing our visitors an enjoyable experience.
      We request processing of personal data of visitors, such as IP address, a cookie identifier and email address (but only in the case that visitors request information be sent by email). We also collect non-personal data to learn how visitors found our website, what kind of device they’re using, how long they stayed, which pages they visited, etc. This non-personal data is tied to a temporary identifier that is removed after the end of each browsing session.
      We use the information to provide you with information that you request, to send our newsletter, marketing communications and updates about new products and services or other news or offers which we believe will be of interest to you. Where we use your personal data for direct marketing purposes, such as newsletters and marketing communications on new products and services or other offers which we believe will be of interest to you, we include an unsubscribe link that you can use if you don’t want us to send messages in the future. We may invite you to attend events we believe may be of interest to you. We may also use your personal data to invite you to participate.
    • D.
      Analytics, improvements and research: We use the information which may include personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research, including to third-parties and our affiliates, in anonymous, aggregated form. We also use the information, which may include personal data, to assess the needs of your business, to determine suitable products and to improve our Services and marketing efforts. We may invite you to take part in surveys, such as market research, and to analyze how to improve your experience, and the functionality and quality of our Services.
    • E.
      Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities when using our Sites as well as our Services. We also use this information to investigate and detect fraud. Datraction can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisors.
    • F.
      Legal and compliance: In certain cases, Datraction needs to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law.


Datraction may also collect data automatically through cookies. For information on how we use cookies, refer to Cookies and tracking paragraph

Legal base

In view of purpose A to F, Datraction relies on the legal basis that the processing of your personal data is necessary for the performance of your agreement with Datraction. If you do not provide the requested information, Datraction cannot register your property, and manage the Services, nor can we provide customer service to you.

Data sharing

We share your information, which may include personal data, with third parties as permitted by law and as described below. We do not sell or rent your personal data.

Third party data


To provide its Services, Datraction captures and stores information, which may include personal data, about you: (1) IP addresses; (2) request headers; (3) data submitted in forms on site.

You can recover, modify, or delete your data from your CRM at any time by request through the contact form – https://datraction.com/contact/

Datraction does not sell, share or rent out your personal data to third parties, nor does it use them for any purposes other than those outlined in this Privacy Policy.

HubSpot is an inbound marketing and sales platform that we use for email marketing, marketing automation, website personalization and integrating CRM data about leads with their behavioral data. HubSpot collects browsing history (only from our site) and user personal data acquired via lead capture forms. HubSpot products are hosted in U.S.-based data centers, and HubSpot stores user data for 24 months. More specifically, we remove the data:

after 24 months from the last exchange in case we had an ongoing conversation or you wanted to conduct business with us (used contact form, requested a demo or pricing), on your request.
(Purpose of processing data: Marketing Automation based on consent, Legal basis: Art. 6 (1)(a) GDPR)

Webinars and Training

You may provide us with additional personal data when subscribing to one of our webinars and trainings. We may have a limited number of seats related to the webinar you’ve reserved your spot for and we may process the information you provided like your first and last name or company to increase the probability that (a) you’re a real human or (b) you’re affiliated with a company close to our target market audience. In that case you’re more likely to secure your spot. We will use your email to communicate with you. We will keep all that data in our CRM that you can read about in this Privacy Policy.

Purpose: subscribing you to a webinar or training.
Personal data used: Name and surname, email address (required) and some optional information.

Data security

Within the framework of its Services, Datraction attributes the very highest importance to the security and integrity of information and personal data. Datraction observes reasonable procedures to prevent unauthorized access to, and the misuse of, information including personal data. We use appropriate business systems and procedures to protect and safeguard information including personal data.

Thus and in accordance with the GDPR, Datraction undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorized circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons.

To this end, Datraction implements industry standard security measures to protect personal data from unauthorized disclosure.

Data retention

We will retain your information, which may include personal data, for as long as we deem it necessary to enable you to use our Services, to provide our Services to you, to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Policy.

Datraction in no way undertakes to store all your data indefinitely.
If you have a question about a specific retention period for certain types of personal data we process about you, please contact us through contact form – https://datraction.com/contact/

Your choices and rights

We want you to be in control of how your personal information is used by us. In accordance with the EU Privacy Shield Frameworks, the European General Data Protection Regulation 2016/679 (GDPR), you can do this in the following ways:
– You can ask us for a copy of the personal information we hold about you.
– You have the right to know whether your personal information is sold or disclosed and to whom.
– You have the right to say no to the sale of your personal information.
– You can inform us of any changes to your personal information, or you can ask us to correct any of the personal information we hold about you. You are also able at any time to modify your personal information by accessing your account settings on our Sites.
– In certain situations, you can ask us to erase, block, or restrict the processing of the personal information we hold about you or object to particular ways in which we are using your personal information.
– In certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information subject to applicable law.

We rely on you to ensure that your personal information is complete, accurate, and current.

Cookies and tracking

As a general rule, Datraction uses cookies to improve and personalize its Site and/or measure its audience. Cookies are files saved to your local storage when browsing on the internet and in particular on our Site. A cookie is not used to gather your personal data without your knowledge but instead to record information on site browsing which can be read directly by Datraction on your subsequent visits.

You can choose to decline acceptance of all cookies, but your ability to browse certain pages of our Site may be reduced. The cookies used by Datraction are intended to enable or facilitate communication, to enable the Services requested by users to be supplied, to recognize users when they re-visit the site, to carry out analyses on hit rates and browsing experience so as to improve the content, to track email open rates, click rates, and bounce-back rates at individual levels.

By default, cookies are not installed automatically (except for those cookies needed to run the Datraction Site and Services, and you are informed of their installation by a clickable banner with a text description). In accordance with the regulations that apply, Datraction will require your authorization before implanting any other kind of cookie to your local storage. To avoid being bothered by these routine requests for authorization and to enjoy uninterrupted browsing, you can configure your device to accept Datraction cookies, or we can remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.

Privacy shield principles

Datraction complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
In compliance with the Privacy Shield Principles, Datraction commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact – https://datraction.com/contact/

Privacy policy changes

We will occasionally update this Privacy Policy. When changes to this Privacy Policy will be posted, the date at the top of this Privacy Policy will be revised. We recommend checking the website from time to time to inform yourself of any changes in this Privacy Policy or any of the other policies.